Social responsibility

In Magri Turismo management started in  2010 a work of systematization of all CSR efforts that were alreadey being worked a decade ago. This process was used to direct our efforts to new levels of sustainability in thie area and to lead the industry of inbound tourism and ecotourism in Bolivia in a dynamic and challenging environment.
In this context, below is a summary of the study several areas related to CSR and Magri activities in tourismn and the Ecolodge La Estancia in the Sun Island in Lake Titicaca, as part of our business group.

Interest groups

We identified the following groups of interest related to our activities:
  • Ecolodge and community providers of Yumani, consisting mostly of the board of the community, water providers, luggage carriers, washerwomen and neighbors of the lodge.
  • Office workers of Magri Turismo and direct workers of the Ecolodge.
  • Guides, formed by all the guides, which provide service to both Magri as other tour operators.
  • Land and lake transportation providers, formed by terrestrial carrers in different routs serviced by Magri and lake carriers ranging fro Copacabana to Isla del Sol and viceversa, who belong to the community Yumani.
  • Operators. Tour operators nationawide who have strategic alliances with Magri Truismo.

Meetings were held with eacho of the above groups who expressed different concerns and expectations, which were classified by priority and feasibility. these expetations were translated into action plans that were carried out over a period of time, with the aim to make a CSR work in a sustainable manner that allows the company to quantify its results for continuous improvement.

Plans, actions and results

Our strategy of commercial and social sustainability is structured around the three pillars of corporate social responsibility: economic dimension, social dimension and environmental dimension, where various activities where carried on:
  • Economic dimension
    • Financial support to communities where we operate
    • Making policies for use of land and lake transportation
    • Policy implementation of provider payments
    • Community support for social project
  • Social dimension
    • Communication of mission, vision, principles and values to all stakeholders
    • Food handling procedures
    • Formation of process for recruitment, induction and development of manual functions.
    • Organizational work climate assessment of the company
    • Formal establishment of safety and health policies in operations
  • Environmental dimension
    • Respect of agricultural terraces in the Sun Island
    • Implementation of policies for efficient use of water and energy
    • Afforestation with typical plants
    • Improving waste management
    • Environmental awareness in all areas